Privacy Policy

Your privacy matters to us. When you book a stay, join a safari, volunteer with us, or visit our website, you’re trusting us with your information. This Privacy Policy explains how we collect, use, and protect what you share. We’re committed to treating your data with the same care we treat our guests.

1. What Information We Collect

Personal Information

When you contact us or book an experience, we collect:

Your full name
Email address
Phone number
Your travel dates and what you’re interested in
Booking and payment details
Emergency contact info
Messages you send via WhatsApp, email, or contact forms
For certain bookings, passport/ID details

Non-Personal Information

Our website might also collect:

Browser and device info
Pages you visit on our site
How long you spend on pages
General location (country/region level, not exact)
Cookies and analytics data

This helps us understand how to serve you better.

2. How We Use Your Information

We use what you share to:

Respond to your questions and support requests
Process your bookings and reservations
Arrange your safaris, accommodation, and transfers
Send you updates about your trip (weather alerts, logistics, etc.)
Make our website and services better
Occasionally share travel inspiration or safari offers (if you’ve opted in)

We don’t sell your information to third parties. Never. Full stop.

3. Payment Security

We take your payment security seriously. We use secure gateways and trusted payment processors. However, no online system is 100% secure, so we can’t guarantee absolute protection. Always use strong passwords and never share payment details outside our official channels.

4. When We Share Your Information

We only share your info with trusted service providers when necessary to deliver your booking:

Accommodation partners
Transport companies
Local guides
National park authorities
Payment processors

Each of these partners is contractually bound to keep your info confidential. We only share what they need to do their job (need to know basis).

5. Cookies & Website Analytics

Our website uses cookies and analytics tools to help us understand how you use the site. Cookies collect info like pages visited, time spent, and device type. You can disable cookies in your browser settings if you prefer (though it might limit some features).

6. How Long We Keep Your Data

We keep your information only as long as needed:

Booking information: 7 years (for financial and legal compliance)
Email communications: 3 years or until you unsubscribe
Other personal info: 3 years from last contact

You can request deletion anytime (subject to legal requirements we might have to keep records).

7. Marketing & Newsletters

If you contact us or subscribe, we might send you travel ideas, safari offers, or updates. You can unsubscribe anytime by:

Clicking the unsubscribe link in any email, or
Messaging us directly on WhatsApp or email

We’ll stop immediately. No questions asked.

8. External Links

Our website links to booking platforms, social media, and partner sites. We’re not responsible for their privacy practices. Check their privacy policies separately.

9. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion
Stop receiving marketing
Get a copy of your data in a portable format

Just reach out—we’ll help.

10. Children's Privacy

We don’t knowingly collect info from kids under 18 without parental consent. If we discover this has happened, we’ll delete it immediately.

11. We Might Update This Policy

As we grow, this policy might change. We’ll post updates here with a new date. Continuing to use our services means you accept the updates.

12. Questions About Your Privacy?

We’re transparent about how we handle your data. If you have concerns or questions:

Safari Homes Tanzania
Sakina, Arusha, Tanzania
📧 info@safarihomestz.com | 📱 +255 756 774 342

Live the Wild. Feel at Home.